WARRANTY, SHIPPING AND RETURN POLICY
RC Jetwerx will cover replacement of all items deemed defective or inoperable due to factory caused defects from manufacturing if notified within thirty (30) days of taking delivery. RC Jetwerx must be notified by email at firstname.lastname@example.org within the thirty (30) day period and provide a reason for the return request, the order number, description of how or why the product is defective and a photo of the item, RC Jetwerx will provide a Return Merchandise Number (RMN) within five (5) business days to the customer via email. RC Jetwerx will cover reasonable return shipping costs and will replace and ship a replacement product at no expense to the customer.
NOTE: If the item has been crashed, misused, abused, overcharged or over-discharged, labeled, marked or defaced, it will not be accepted for return.
1. Shipping rates for parts or items that do not qualify for Free Shipping, will be calculated based on the size, weight, distance shipped, costs to insure and costs to package properly. All items that retail in excess of $100, will be shipped insured without exception.
2. Shipping rates on the website are based on Continental US addresses only. International shipping and shipping to Hawaii and Alaska can be obtained by contacting email@example.com.
3. RC Jetwerx reserves the right to modify the customer’s shipping carrier preferences when the customer’s preferred carrier refuses to accept the item based on size, value or other circumstances. In cases where the cost to ship the item exceeds what the customer paid during purchase, RC Jetwerx may send an invoice for the remainder of the shipping cost balance.
4. RC Jetwerx cannot guarantee how long the shipping agent (USPS, UPS or FedEx) will take to deliver an order. RC Jetwerx contracts with each shipping agent to minimize time in transit, however, has no control over circumstances within the shipping agent’s control once the order departs our warehouse. RC Jetwerx makes great efforts to ship orders within two business days of the order being placed and in most cases, the majority of orders are shipped within one business day. The RC Jetwerx warehouse is closed on weekends and all national holidays.
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